Shipping policy

SHIPPING POLICY

Last Updated: June 11, 2026

At Waves, delivery is an extension of the customer experience. Every order is carefully prepared, packed, and dispatched to ensure it arrives safely and efficiently anywhere within South Africa.

1. Order Processing

Orders are processed Monday to Friday, excluding public holidays.

Please allow 5 - 7 business days for order processing and preparation from the date your order is placed and payment is confirmed.

During promotional periods, holidays, and peak trading seasons, additional processing time may be required.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Annual Christmas Closure

No orders are processed between 26 December and 4 January each year. Orders placed during this period will be processed once normal operations resume from 5 January.

2. Delivery Areas

We currently ship to physical addresses within South Africa only.

We deliver nationwide, including:

  • Western Cape
  • Gauteng
  • KwaZulu-Natal
  • Eastern Cape
  • Free State
  • Limpopo
  • Mpumalanga
  • North West
  • Northern Cape

At this time, we do not offer international shipping.

3. Delivery Timeframes

Once your order has been collected by our courier partner, estimated delivery times are as follows:

Major Metropolitan Areas

  • Gauteng
  • Western Cape
  • KwaZulu-Natal

Estimated delivery time: 5 - 7 business days

Regional & Outlying Areas

  • Eastern Cape
  • Free State
  • Limpopo
  • Mpumalanga
  • North West
  • Northern Cape

Estimated delivery time: 7 business days

Delivery timeframes are estimates and may be affected by factors outside our control, including weather conditions, public holidays, courier delays, and periods of high demand.

During peak seasons, deliveries may take 5 - 7 business days nationwide.

4. Shipping Fees

We offer simple nationwide shipping rates:

  • R85 flat-rate shipping on all orders under R399
  • Free shipping on all orders over R399

All shipping charges are displayed clearly at checkout before payment is completed.

5. Tracking

Once your order has been dispatched, you will receive a tracking number via email.

This allows you to monitor the progress of your shipment directly through the courier's tracking platform.

Should you not receive tracking information within 7 business days of placing your order, please contact our team for assistance.

6. Delivery Conditions

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

A signature may be required upon delivery.

Please ensure that someone is available at the delivery address during business hours to receive the parcel.

We cannot accept responsibility for delays resulting from incorrect or incomplete delivery information.

7. Delivery Delays

While we work closely with trusted courier partners, delays may occasionally occur due to:

  • Severe weather conditions
  • Public holidays
  • High seasonal demand
  • Courier operational disruptions
  • Remote delivery locations
  • Lockdowns, road closures, and other force majeure events beyond our reasonable control

Should a significant delay occur, our team will assist in communicating with the courier and providing shipment updates where possible.

8. Risk & Responsibility

Risk in the goods remains with Waves until delivery has been completed to the nominated delivery address.

Once the parcel has been successfully delivered and accepted at the delivery address, responsibility for the goods passes to the recipient.

9. Damaged or Missing Items

Every order is carefully checked before dispatch.

If your parcel arrives damaged, defective, or incomplete, please contact us within 48 hours of receiving your order and provide:

  • Your order number
  • A description of the issue
  • Clear photographic evidence where applicable

We will investigate the matter and work towards an appropriate resolution.

10. Returned Shipments

If an order is returned to us due to an incorrect address, failed delivery attempts, or non-collection, we will contact you to arrange re-dispatch.

Additional shipping charges may apply before the order can be resent.